Front desk receptionist

Job Title: Medical Receptionist

Location: Gulfport, MS

Practice: Coast Heart Institute

About Coast Heart Institute

At Coast Heart Institute, we are dedicated to providing world-class cardiovascular care with a local, patient-centered touch. As a leading cardiology practice on the Gulf Coast, our mission is to combine cutting-edge medical technology with deep compassion to improve the heart health of our community. We pride ourselves on a collaborative environment where every team member plays a vital role in the patient’s journey toward wellness.

The Role

We are seeking a professional, high-energy Medical Receptionist to be the first point of contact for our patients. You are the “face” of Coast Heart Institute, responsible for creating a welcoming atmosphere while ensuring the front-office operations run smoothly. The ideal candidate is someone who can balance administrative efficiency with a genuine sense of empathy for patients who may be facing stressful health challenges.

Key Responsibilities

• Patient Concierge: Greet patients warmly upon arrival, manage the check-in/check-out process, and provide necessary intake forms.

• Scheduling: Coordinate complex appointments, follow-ups, and diagnostic testing using our Electronic Medical Record (EMR) system.

• Communication: Manage a multi-line phone system, directing calls to the appropriate clinical staff and taking accurate messages.

• Insurance & Billing: Verify insurance eligibility, obtain necessary authorizations, and collect co-pays or outstanding balances at the time of service.

• Records Management: Maintain patient privacy and HIPAA compliance while handling sensitive medical records and updating demographic information.

• Clinic Flow: Collaborate with nurses and physicians to ensure the daily schedule stays on track and patients are kept informed of any delays.

Qualifications

• Experience: Minimum of 1–2 years in a medical office setting (Cardiology experience is a plus).

• Skills: Proficiency with EMR software and Microsoft Office Suite.

• Traits: Exceptional verbal communication, a polished professional appearance, and the ability to multitask in a fast-paced environment.

• Knowledge: Basic understanding of medical terminology and insurance protocols (PPO, HMO, Medicare).

• Education: High school diploma or equivalent required.

Why Join Us?

• Competitive hourly wages and performance-based bonuses.

• Comprehensive benefits package (Health, Dental, Vision).

• Paid Time Off (PTO) and paid holidays.

• A supportive team culture that values professional growth.